Hotel Policies

Hotel Policies

RATES AND DEPOSITS

Prices are subject to change due to changes in your arrival and/or departure dates and room types. All rates are in     Euros. The maximum number of guests per room depends on the room type. Please check your room type descriptions for     details. Children ages 12 and older are considered adults. Room rates include 8 percent VAT.

CREDIT CARD INFORMATION AND PAYMENTS

A valid credit card is required to secure your reservation. Your credit card will be charged at the time of booking,     in the amount stated on the reservation confirmation page or in the email. Debit cards are not accepted. Currency     rates are valid at the time of booking, but are subject to currency fluctuations and may be billed at the current     exchange rate after your stay is complete. Please note that all rates on the website are in Euros. The name on your     credit card must match the name on your reservation. Otherwise, please note that your reservation is not guaranteed     and may potentially be cancelled.

The credit card must be presented upon check-in along with a valid photo ID of the cardholder and the registered     hotel guest. On the day of arrival, Sun Star Beach Hotel will pre-authorize your credit card to ensure that there are     sufficient funds to cover the entire cost of your stay. In the event that the credit card is declined, invalid or no     credit card is presented, another form of payment will be required or the reservation may be cancelled without     notice.

CHECK-IN AND CHECK-OUT

Check-in time is 14:00 and Check-out time is 12:00. You must be at least 18 years old or staying with your parents to     check-in and register for a room. A valid government-issued ID or passport must be presented upon check-in.

If you arrive at the hotel before normal check-in time, it is recommended that you contact the Hotel Front Desk for     assistance in storing your luggage until check-in becomes available. Early check-ins will incur an early check-in     fee of 50 percent of your daily rate. Early check-in is only available upon request, subject to room availability     and occupancy levels. Please contact the Hotel prior to your arrival for early check-in requests.

For late check-out requests, please inquire with the Hotel Front Desk - Reception at least 24 hours prior to     departure regarding late check-out availability. Late check-outs between 12:00 PM and 6:00 PM may be subject to a     half-day room charge, and late check-outs after 6:00 PM may be subject to a full-day room charge.

SMOKING POLICY

All rooms at Sun Star Beach Hotel are non-smoking. Smoking is prohibited indoors by local law. Smoking is allowed in     designated outdoor areas.

PET POLICY

Pets are not allowed.

FURTHER INFORMATION

By proceeding with the reservation, you also agree to allow Sun Star Beach Hotel or any of its affiliated companies to     send you information about upcoming events and promotions and/or related information via the email address provided     to you. You may unsubscribe from such email at any time after receiving the above-mentioned email or contact us at     info@sunstarbeach.com.

GENERAL PROVISIONS

By proceeding with the reservation, you also acknowledge and agree that if the reservation is accepted by Sun Star     Resort, your stay will be subject to the Hotel's standard accommodation terms and conditions. Sun Star Beach Hotel     reserves the right to change, amend and/or otherwise modify these terms and conditions at any time without prior     notice. Reservations and the terms and conditions specified herein shall be governed by the laws of the Republic of     Turkey.

We declare and undertake that the confidentiality of your personal information is important to us and will not be     shared with third parties, institutions or organizations other than legally authorized persons. All links and     contents on our site are the responsibility of the site owners, and the privacy rules are determined by their own     privacy policies.

All users who visit or actively use this website are deemed to have accepted the conditions specified herein.